1. Introduction
CallmyTailor is a premium custom tailoring and doorstep tailoring service providing professional stitching, alterations, and personalized garment solutions. By accessing https://callmytailor.com/, placing an order, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions and Privacy Policy.
Terms & Conditions
2. Services Offered
CallmyTailor provides various tailoring solutions including custom stitching, ladies tailoring, men's tailoring, blouse stitching, suit stitching, kurta stitching, dress alterations, repairs, and doorstep pickup & delivery services.
3. Orders & Confirmation
- An order is confirmed only after customer approval and applicable advance payment.
- Customers must verify measurements, fabric details, designs, and customization requirements before confirming an order.
- The final approved order details will be considered the official reference in case of any disagreement.
4. Pricing & Payments
- The amount mentioned on the final invoice shall be considered the final payable amount.
- A minimum 50% advance payment may be required to confirm a tailoring order.
- The remaining payment must be completed before or at the time of delivery.
- Additional charges may apply for urgent stitching, premium customization, or special requests.
5. Pickup, Delivery & Consultation Charges
- Free pickup and delivery may be available based on minimum order value and service location.
- Convenience charges may apply for locations or orders that do not meet eligibility requirements.
- A consultation or visit charge may be applicable if a tailor visits your location and no order is placed.
6. Delivery Timeline
Standard delivery time depends upon garment type, design complexity, fabric availability, and order quantity. Rush orders may be accepted depending on availability and additional charges may apply.
7. Order Modification & Cancellation
- Order changes should be requested within 24 hours of confirmation and are subject to feasibility.
- Once cutting, stitching, or production has started, the order may not be cancelled.
- Eligible cancellations may include applicable processing or service charges.
8. Quality Assurance & Alteration Policy
At CallmyTailor, we are committed to providing premium quality custom tailoring, professional stitching, and perfect garment finishing. Every garment is carefully crafted according to the measurements, design preferences, and instructions provided by the customer.
- Minor variations in fabric color, texture, or pattern placement may occur due to lighting conditions, screen settings, or natural fabric characteristics.
- Since every garment is specially customized, products are generally not eligible for return or refund.
- If any fitting issue or defect occurs due to an error by our tailoring team, CallmyTailor may provide a suitable alteration, repair, or replacement at no additional cost.
- Alteration requests caused by changes in customer preference or incorrect measurements provided by the customer may require additional charges.
- Customers may be required to return or make the garment available for inspection before any alteration or quality claim is approved.
9. Customer Fabric Responsibility
Customers who provide their own fabric for custom stitching or designer garment creation are responsible for ensuring that the material is suitable and sufficient for the requested garment.
- CallmyTailor reserves the right to decline an order if the supplied fabric is damaged, defective, insufficient, or unsuitable for stitching.
- We are not responsible for issues resulting from poor fabric quality, hidden defects, or damage caused during normal stitching where the material itself is the reason.
- Customers are encouraged to discuss fabric requirements with our tailoring consultant before confirming their order.
10. Delivery, Pickup & Collection Policy
CallmyTailor provides convenient doorstep pickup and delivery services for custom tailoring, alteration services, and garment stitching based on service availability.
- All pending payments must be completed before the final delivery of the garment.
- Estimated delivery timelines may change due to fabric availability, design complexity, order volume, holidays, or circumstances beyond our control.
- Customers should collect or receive their completed garments within a reasonable period after receiving notification from CallmyTailor.
- If garments remain unclaimed for an extended period and we are unable to contact the customer, CallmyTailor reserves the right to take appropriate action regarding storage or disposal after reasonable notice.
- CallmyTailor is not responsible for delays caused by incorrect address details, unavailable recipients, or other circumstances beyond our reasonable control.
11. Gift Voucher Policy
If CallmyTailor provides gift vouchers, promotional coupons, or discount codes, the following terms shall apply:
- Gift vouchers and promotional codes can only be used according to their specific terms and validity period.
- Vouchers cannot be exchanged for cash, transferred for monetary value, or refunded.
- CallmyTailor reserves the right to modify, suspend, or cancel any promotional offer at its sole discretion.
12. Limitation of Liability
CallmyTailor makes every reasonable effort to provide reliable online tailor services, doorstep tailoring, garment alteration, and customized stitching solutions.
- We shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services.
- Our maximum liability, where applicable under law, shall be limited to the value of the specific order or service purchased.
- Customers are responsible for providing accurate information, measurements, design references, and delivery details.
13. Force Majeure
CallmyTailor shall not be held responsible for any delay, interruption, or failure to perform services due to circumstances beyond our reasonable control.
These circumstances may include natural disasters, extreme weather, government restrictions, strikes, transportation failures, public emergencies, pandemics, technical failures, or other unforeseen events.
14. Updates to Terms & Conditions
CallmyTailor reserves the right to revise, update, or modify these Terms & Conditions at any time without prior notice.
The latest version published on our official website will be considered effective, and continued use of our services indicates your acceptance of any updated terms.
15. Privacy Policy Overview
CallmyTailor respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and online tailoring services.
16. Information We Collect
- Name, phone number, email address, and contact details
- Delivery address and location information
- Body measurements and tailoring preferences
- Order history and service interactions
- Payment and transaction details (processed securely via third-party providers)
17. How We Use Your Information
- To process custom tailoring and stitching orders
- To arrange pickup and doorstep delivery services
- To communicate order updates and confirmations
- To provide customer support and service assistance
- To improve our tailoring services and customer experience
- To send promotional offers or updates (only if permitted)
18. Data Sharing Policy
CallmyTailor does not sell or rent your personal data. However, we may share necessary information with trusted third-party service providers for order fulfillment.
- Payment gateway providers
- Delivery and logistics partners
- Technical support and IT service providers
- Legal or government authorities when required by law
19. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. However, no online system is completely secure, and we cannot guarantee absolute security.
20. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to improve performance, user experience, and service quality. These tools help us understand visitor behavior and optimize our tailoring services online.
21. Your Rights
- You may request access to your personal data
- You may request corrections or updates to your information
- You may request deletion of your data, subject to legal requirements
22. Contact Information
For any queries related to Terms, Privacy Policy, orders, or tailoring services, you may contact us using the details below:
23. Governing Law
These Terms & Conditions and Privacy Policy are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in India.
